HighRoller Casino is operated by Happy Hour Solutions Ltd, a company registered in Cyprus under registration number HE419393. The registered address is Chytron, 3, Flat / Office 301, 1075 Nicosia, Cyprus. The casino operates under licences issued by the Estonian Tax and Customs Board: HKT000063 for organising games of chance and HKL000374 for remote gambling.
For New Zealand players, this is an offshore casino licence. HighRoller Casino is not licensed or supervised by the New Zealand Department of Internal Affairs in the same way as domestic gambling operators. Online gambling in New Zealand is subject to the Gambling Act 2003, and players should understand that offshore casino disputes may not have the same local protection.
Data HighRoller Casino Collects
HighRoller Casino may collect personal data provided during registration, account use, payments, verification, support contact and responsible gambling checks. This can include name, date of birth, email address, phone number, residential address, username, encrypted password, country of residence and gender.
The casino may also collect financial data, payment details, transaction history, login records, IP address, GeoIP location, browser data, device data, weblogs, activity logs, customer support correspondence, web chat messages, KYC documents, bank statements, payment slips, passport scans and anti-fraud evidence.
How Player Data Is Used
HighRoller uses player data to create and manage accounts, provide access to games, process deposits and withdrawals, verify age and identity, conduct AML and KYC checks, detect fraud, manage complaints, provide customer support and meet regulatory duties.
The casino may also use data to monitor gambling behaviour, apply responsible gambling limits, manage self-exclusion, improve services, run surveys, operate loyalty programmes and send marketing communications where allowed. Players can opt out of marketing through account settings or by contacting support.
Sharing Data With Third Parties
HighRoller states that it does not sell or rent personal data. However, data may be shared with group companies, business partners, payment processors, fraud prevention providers, technical service providers, hosting companies, marketing providers, analytics providers, game suppliers, regulators, law enforcement authorities and other parties where required by law or with player consent.
Some data may be transferred within the EU, EFTA or outside the EEA where service providers are involved. HighRoller says suitable safeguards are applied to these transfers.
Cookies And Tracking
HighRoller uses cookies and similar tools to collect browser, IP, referral and usage information. Cookie types include strictly necessary cookies, functionality cookies, performance and analytics cookies, and marketing or targeting cookies. These are used for security, login sessions, language and region settings, site analytics, service improvement and promotional relevance.
Player Privacy Rights
Players may request access to their data, ask for inaccurate information to be corrected, request erasure where legally possible, restrict processing, request data portability, withdraw consent, object to direct marketing and challenge decisions based only on automated processing.
Privacy requests can be sent to HighRoller’s Data Protection Officer through [email protected]. General support is also available by Live Chat through the HighRoller website.
If gambling becomes difficult to control, New Zealand players can contact Problem Gambling Foundation NZ at www.pgf.nz or call the national gambling helpline on 0800 654 655.
